To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at enquiries@theurbanhedges.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at enquiries@theurbanhedges.com

How to Initiate a Return
To begin the return process, follow these steps:

1. Email us at: enquiries@theurbanhedges.com
2. Include the following information:
– Order number
– Reason for return
– Photo evidence (for damaged or defective items)
– Your first and last name
– Your address

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Phone: +44 01302 248570

E-mail: enquiries@theurbanhedges.com

Address: 9 Thorne Road, Doncaster DN1 2HJ, United Kingdom