Frequently Asked Questions

We offer a diverse selection of plants, trees, shrubs, and hedging, including Leylandii hedging, Photinia Red Robin, Cherry Laurel, Olive Trees, ornamental flowering trees, evergreens, and many more species. All our plants are sourced from trusted nurseries and growers.

We stock plants and trees in various sizes to suit different landscaping needs. Sizes vary by species and are specified on individual product pages. From compact hedging plants to mature trees, we have options for every project.

Pricing varies depending on the species and size of the plant. All prices include VAT and are clearly displayed on our product pages, along with any applicable delivery charges shown at checkout.

You can browse our website and place orders at your convenience. Order processing and customer enquiries are handled during our business hours, Monday to Friday, 8:00am to 4:30pm.

We accept major payment methods through our secure online checkout system. Payment options are displayed during checkout.

Yes. Our team offers guidance to help you choose plants and trees that suit your landscaping goals, preferences, and budget. Contact us during business hours for assistance.

We currently deliver to addresses throughout the United Kingdom. All deliveries are handled by AWM Transport. We are actively exploring additional regions to better serve our global customers.

We charge £50 for delivery to destinations within the United Kingdom. Free shipping is available on orders over £1500. All delivery charges are clearly displayed at checkout before you complete your purchase.

Orders are processed within 1 to 3 business days (Monday to Friday). Once dispatched, your order will typically arrive within 2 to 5 business days (Monday to Friday). Delivery times may vary based on your location and external factors such as weather conditions or carrier delays.

For same-day processing, orders must be placed by 4:00 PM (Monday to Friday). Orders received after the cut-off time or on weekends will begin processing the next business day. During processing, we carefully prepare your items to ensure they reach you in perfect condition.

Yes. Once your order has been dispatched, you will receive a confirmation email containing tracking information. This allows you to monitor your shipment in real-time and plan for its arrival. For any issues or queries related to your shipment, contact us at enquiries@theurbanhedges.com.

While we aim to deliver all orders within the specified time frame, occasional delays may occur due to peak shipping periods, weather disruptions, or customs processing. In rare cases of delays caused by external factors, our customer service team will notify you promptly and provide regular updates about your order status.

Please ensure your shipping information is accurate at the time of purchase, as we cannot modify the shipping address once the order has been processed. If you need to update your address, contact us immediately at enquiries@theurbanhedges.com or +44 01302 248570.

If you need to request a change or cancellation, please contact us as soon as possible at enquiries@theurbanhedges.com or +44 01302 248570. Order changes and cancellations are subject to order status. Please refer to our Terms & Conditions for full details.

To start a return, contact us at enquiries@theurbanhedges.com with your order number, reason for return, and photo evidence (for damaged or defective items). If accepted, we'll provide return instructions and a shipping label. Refunds are processed within 7 business days of receiving and accepting the return. Please refer to our Return and Refund Policy page for full terms and conditions.

Please inspect your delivery upon arrival. If any plants are damaged, defective, or incorrect, contact us immediately with photos and details at enquiries@theurbanhedges.com or +44 01302 248570. We will assess the issue according to our Return and Refund Policy.

Yes. Our team can provide guidance on plant selection, planting techniques, and ongoing care. Contact us during business hours for assistance.

You can contact us by phone at +44 01302 248570, by email at enquiries@theurbanhedges.com, or via the contact form on our Contact page. Our business hours are Monday to Friday, 8:00am to 4:30pm.

The Urban Hedges is a UK-based supplier of plants, trees, shrubs, and hedging. We offer a diverse selection to help enhance outdoor spaces with greenery and nature.

We are based in Doncaster, UK. Our address is 9 Thorne Road, Doncaster, DN1 2HJ, United Kingdom. We supply plants and trees throughout the UK.

We focus on customer service and offer guidance on plant selection. We work with trusted nurseries and growers to provide plants suited to UK climates.

We work with nurseries and growers who follow responsible growing practices.