Payment Policy

Effective date: 9 January 2026

This Payment Policy explains the accepted payment methods and terms for purchases made on theurbanhedges.com operated by URBAN HEDGES LIMITED in the United Kingdom. By placing an order through the Website, you agree to comply with this Payment Policy as well as our Terms & Conditions and other policies.

1. Currency and Pricing

All prices shown on the Website are listed in pounds sterling (GBP).

Product prices are inclusive of applicable taxes (e.g., VAT) unless stated otherwise.

Delivery charges are clearly displayed during checkout before you finalise your order.

We reserve the right to change prices at any time; however, the price displayed at the time of purchase is the price you will be charged.

2. Accepted Payment Methods

We accept the following payment methods:

Credit and Debit Cards – We currently accept major debit and credit cards, including Visa, MasterCard, Discover, and American Express, processed securely through our payment partner Stripetheurbanhedges.com.

Apple Pay – Customers using compatible Apple devices can check out quickly and securely using Apple Paytheurbanhedges.com.

Google Pay – Customers using compatible devices/browsers can pay via Google Paytheurbanhedges.com.

We do not accept cash on delivery, cheques, money orders or other offline payment methods.

Please note: The Urban Hedges does not offer buy‑now‑pay‑later or financing options. All purchases must be paid in full at the time of checkout.

3. Payment Terms

Immediate payment required: Payment is due in full at the time of placing your order. Orders will not be dispatched until payment has been successfully processed and authorised.

Authorisation: If your payment method is declined, we will notify you and ask you to provide an alternative payment method. If we cannot obtain authorisation, we reserve the right to cancel your order.

Payment verification: The Urban Hedges may request additional identification or documentation to verify the legitimacy of a transaction, particularly for high‑value or unusual orders. Failure to provide the requested information may result in your order being delayed or cancelled.

4. Payment Security

All online payments are processed through secure, PCI‑compliant payment gateways (e.g., Stripe). These processors use encryption to protect your card details.

The Urban Hedges does not store your full credit or debit card details on our servers. Only tokenised data required to facilitate the transaction is retained by our payment processor.

We take reasonable steps to ensure your payment information is protected; however, you are responsible for maintaining the confidentiality of your own account credentials.

5. Pricing Errors and Order Cancellation

In the event of a pricing or product description error, we reserve the right to correct the error and, if necessary, cancel any orders placed at an incorrect price. You will be notified promptly and offered the option to reconfirm your order at the correct price or to receive a full refund.

We may also cancel orders if products become unavailable or if there is any other reason preventing us from fulfilling your order, as outlined in our Terms & Conditions.

6. Contact

If you have any questions regarding payments or this Payment Policy, please contact us:

Email: enquiries@theurbanhedges.com

Telephone: +44 01302 248570

Address: 9 Thorne Road, Doncaster, DN1 2HJ, United Kingdom