Shipping Cost

£50 delivery charge with Free shipping on orders over £300 to destinations within:

• United Kingdom

Order Processing & Handling

Handling Time:

• Orders are processed within 1 to 3 business days (Monday to Friday). During this period, we carefully prepare your items for shipment to ensure they reach you in perfect condition.

Order Cut-Off Time:

• For same-day processing, orders must be placed by 4:00 PM (Monday to Friday).
• Orders received after the cut-off time or on weekends will begin processing the next business day.

Estimated Delivery Time

Delivery Window:

• Once processed and dispatched, your order will typically arrive within 5 to 10 business days (Monday to Friday).
• Delivery times may vary based on your location and external factors beyond our control, such as weather conditions or carrier delays.

Shipping Regions:

• Currently, we deliver to addresses in the United Kingdom
• We are actively exploring additional regions to better serve our global customers.

Shipping Confirmation & Order Tracking

• After your order has been dispatched, you will receive a confirmation email containing tracking information.
• This allows you to monitor your shipment in real-time and plan for its arrival.
• For any issues or queries related to your shipment, please contact our support team at enquiries@theurbanhedges.com

Potential Delivery Delays

While we aim to deliver all orders within the specified time frame, occasional delays may occur due to:

• Peak shipping periods
• Weather disruptions
• Customs processing

Should there be a significant delay with your order, our customer service team will notify you promptly and work to resolve the issue as quickly as possible.

Important Considerations

Unforeseen Delays:

• In rare cases of delays caused by external factors (e.g., weather, customs, or local restrictions), The Urban Hedges will notify you and provide regular updates about your order status.

Address Changes:

• Please ensure your shipping information is accurate at the time of purchase, as we cannot modify the shipping address once the order has been processed.

Customer Support

Our dedicated team is here to assist you with any questions or concerns related to your shipping experience. Please reach out to us at:

Phone: +44 01302 248570

E-mail: enquiries@theurbanhedges.com

Address: 9 Thorne Road, Doncaster DN1 2HJ, United Kingdom